FAQs

WHAT THE SHELF LIFE?

We are a perservative-free food. Pennies have a 6-month shelf life from the date of packaging. You can find this date on the bottom of the container. Once opened, consume within 2 weeks. Store in an airtight bag in a cool, dry location. Toast on 175 Fahrenheit for 3 minutes for optimal crunch.

WHEN WILL MY ORDER SHIP?

Most orders ship in 3 - 4 business days. If products are delayed, it will be noted in the product title. You will receive a tracking number via email or text once your order ships.

Ground shipments are sent UPS or USPS. Orders are in transit business days only. For shipping or order-related questions, please email hello@piedmontpennies.com

WHAT IS YOUR RETURN POLICY?

Because we are a food product, we do not accept product returns or exchanges. All orders are considered final sale. 

If you experience an issue with your order, please contact us at hello@piedmontpennies.com and we will be happy to assist you. Please note that our customer service is available 9am - 5pm EST Monday - Friday.

I PLACED AN ORDER BUT THE SHIPPING ADDRESS IS INCORRECT, CAN I UPDATE THIS?

Orders are processed as soon as they are placed. Please email hello@piedmontpennies.com with your order number and correct address as soon as possible. We will try our best to update your address if your package has not been processed for shipping.

If your package has been processed for shipping, you will be able to manage your order and arrange delivery to another location on UPS.com os USPS.com once your shipment begins tracking.

DO YOU OFFER EXPEDITED SHIPPING?

Due to increased order volume, we do not currently offer expedited shipping.

DO YOU OFFER INTERNATIONAL SHIPPING?

We don’t ship internationally (yet), but coming soon!

CAN I PERSONALIZE MY ORDER?

When ordering, type your note to your recipient in the box on the product page, then add to cart. Due to high order volume, we do not offer personalized stickers or private labeling at this time. 

HOW DO I APPLY FOR WHOLESALE?

We'd love to partner with you! Please fill out this retailer interest form, located under Bulk Order > NEW Wholesale/Bulk Inquiry. We will respond in 2 - 3 business days.

MY QUESTION IS NOT LISTED, WHO DO I EMAIL?

Please email hello@piedmontpennies.com for questions or general inquiries. Please note that our customer service is available 9am - 5pm EST Monday - Friday. 

 

Stay Cheesin!