FAQs and Shipping Policy

WHAT THE SHELF LIFE?

Pennies have a 6-month shelf life. You can find this date on the bottom of the container. Once opened, consume within 2 weeks or freeze. Store in an airtight bag in a cool, dry location. For re-heating, toast on 375 Fahrenheit for 3 minutes for the optimal crunch.

WHEN WILL MY ORDER SHIP?

Most orders ship in 2 - 4 business days. You will receive a tracking number via email or text once your order ships (please check spam/junk folders for tracking).

Ground shipments are sent via FedEx or USPS. Orders are in transit business days only. For shipping or order-related questions, please email kitchen@piedmontpennies.com 

WHAT IS YOUR RETURN POLICY?

Because we are a food product, we do not accept product returns or exchanges. All orders are considered final sale. 

If you experience an issue with your order, please contact us at hello@piedmontpennies.com and we will be happy to assist. 

Please note that our customer service is available 9am - 5pm EST, Monday - Friday.

 

I PLACED AN ORDER BUT THE SHIPPING ADDRESS IS INCORRECT, CAN I UPDATE THIS?

Please email kitchen@piedmontpennies.com with your order number and correct address as soon as possible. We will try our best to update your address if your package has not been processed for shipping.

DO YOU OFFER EXPEDITED SHIPPING?

Due to increased order volume, we do not currently offer expedited shipping. Please email kitchen@piedmontpennies.com if your order should be rushed delivery.

DO YOU OFFER INTERNATIONAL SHIPPING?

We don’t ship internationally (yet!).

HOW CAN I PERSONALIZE MY ORDER?

ADd items to cart, type a note to your recipient in the shopping cart page.

For customized logos, and bulk corporate and wedding gifting, please contact hello@piedmontpennies.com

HOW DO I APPLY FOR WHOLESALE?

We'd love to partner with you! Please fill out this retailer interest form, located under Wholesale > Apply for Wholesale. We will respond in 2 - 3 business days with next steps.

MY QUESTION IS NOT LISTED, WHO DO I EMAIL?

Please email hello@piedmontpennies.com for questions or general inquiries. Or, leave a voicemail and we will return you call +1 (704) 387-6367, 9-5pm M-F.

 

Stay Cheesin!